Sturlite Electric Pvt Ltd Privacy Policy
Effective Date: 01 January 2024
Last Updated: 01 February 2024

Sturlite Electric Pvt Ltd and its subsidiaries (“we,” “us,” “our,” or “Sturlite Electric Pvt Ltd”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices regarding the collection, processing, use, storage, sharing, and transfer of your personal data through your use of the Sturlite IHome app and related mobile applications (collectively, the “Products”).

Please read this Policy carefully before using our Products to understand how we collect and process your personal data and how you can exercise your rights regarding this data.

By accepting this Policy during registration or use of the Products, or by not expressly objecting to its contents, you acknowledge that you have read, understood, and agreed to its terms. If you have any questions, feel free to contact us at:

Postal Address:
#111 Nelson, 3rd Floor, M. Krishnappa Layout,
Lal Bagh Main Road, Bengaluru, Karnataka 560027
Email: care@sturlite.com
Customer Care: 1800 419 9909
Website: www.sturlite.com

Definitions

• Personal Data refers to any information that can be used to identify an individual, either directly or indirectly.
• Personal Sensitive Data includes biometric data, communication records, health data, transaction information, and precise location data. We will request your explicit consent before collecting such data.
• Smart Devices refer to internet-connected devices with human-machine interfaces, such as smart home appliances, wearables, or air purifiers.
• Apps refer to mobile applications developed by Sturlite Electric Pvt Ltd that allow users to control Smart Devices remotely and connect to the supplier IoT platform.

What Personal Data We Collect

1. Information You Provide Voluntarily

Account or Profile Data
When you create an account, we collect details such as your name, email address, phone number, user name, and login credentials. You may also provide a profile picture, nickname, country code, language preference, and time zone.

If you log in via a third-party account (e.g., Google, Facebook), we will receive relevant information like profile picture, nickname, and region from the third party, with their and your consent.

Feedback
If you use our feedback features, we collect your contact details and message content to resolve any issues you report.

2. Information from Optional Features (Based on Consent)

• Location Data: To enable location-based services such as pairing devices, we collect real-time precise or approximate location data, including geo-fencing, which may be shared with Google Maps. You can manage location sharing in your device settings.
• Camera Access: Used only when you scan codes or take photos/videos manually within the app.
• Photo/Video Uploads: We may request access to your gallery for purposes such as uploading images for device issue reporting.
• Microphone Access: Only used when voice input is initiated by you, e.g., voice commands or assistant interaction.
• Storage Access: We access files, crash logs, or media for app stability and functionality. Disabling this may affect related features.

Turning off permissions stops further data collection for that feature but does not affect previously collected data based on prior consent.

3. Information Collected Automatically

• Device Information: We collect your device’s MAC address, IP address, network data, OS version, app version, log files, and push notification IDs.
• Usage Data: Includes click behavior, downloads, interactions, and communication logs.
• Log Data: Includes system and error logs, which are anonymized where applicable.

4. Smart Device Information

• Basic Device Info: Such as device name, ID, firmware version, and online status.
• Device Reports: Depending on device type, different data points may be reported (e.g., sensor data, usage patterns).

Purpose and Legal Basis for Processing Personal Data

We use your data for the following purposes:

• To Provide Services
  Includes account setup, device control, app functionalities – processed under contract performance (Terms of Use).
• To Improve Our Services
  Includes diagnostics, security enhancements, and fraud prevention – also processed under contract performance.
• Non-Marketing Communication
  Includes service updates and critical notifications. You can manage these under [App Notifications].
• Marketing Communication
  We may send promotional content based on your consent. You can opt out in the app’s [Privacy Settings].
• Personalization
  To tailor your app experience and recommend products/services based on your preferences – based on your consent.
• Legal Compliance
  To comply with laws, enforce terms, protect operations or rights, and respond to legal/governmental requests.

If we change the purpose of data processing, we will inform you via email and/or a prominent website notice.

Data Sharing

We may share Personal Data with:

• Third-party service providers for hosting, analytics, support, infrastructure, payments, etc.
• Partners and device manufacturers involved in your Smart Device ecosystem.
• Affiliates in case of mergers, acquisitions, or restructuring (you will be notified of such changes).
• Government and legal authorities, where required.
• Corporate affiliates for legitimate business purposes.

We will never share your data with other third parties without your explicit consent.

International Data Transfers

We may transfer Personal Data to countries outside your jurisdiction, including those where our affiliates, service providers, or partners are located. These transfers are done with appropriate safeguards and in accordance with applicable laws.

Data Retention

We retain your Personal Data for as long as:

• You maintain an account with us,
• Required by legal or regulatory obligations,
• Necessary for dispute resolution, enforcement of agreements, or security compliance.

Data Security

We implement administrative, technical, and physical safeguards (e.g., SSL encryption) to protect your data. We also have protocols in place to manage and notify you of any data breaches where legally required.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Transfer your data
• Withdraw previously given consent

To exercise these rights, please email us at care@sturlite.com. We may verify your identity before fulfilling your request. Some data may be retained where required by law.

Cookies & Tracking

We use cookies and similar technologies to personalize your experience. Please refer to our [Cookie Policy] for full details.

Links to External Websites

Our apps or websites may contain links to third-party sites. These are governed by their own privacy policies, and we are not responsible for their practices.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us to delete the information.

Updates to This Policy

We may update this Policy periodically. The latest version and effective date will always be available at the top. We encourage you to review this Policy regularly.

Contact Us

If you have any questions or concerns, you can reach us at:

Postal Address:
#111 Nelson, 3rd Floor, M. Krishnappa Layout,
Lal Bagh Main Road, Bengaluru, Karnataka 560027
Email: care@sturlite.com
Customer Care: 1800 419 9909
Website: www.sturlite.com